Truckz Me L.L.C–FZ values your privacy and is dedicated to safeguarding it. This Privacy Policy is provided to inform you about our privacy procedures and practices, including the types of information we collect about you, how we obtain this information, and how we utilize it.

For the purposes of this Privacy Policy “we”, “our” and “us” refer to Truck Me L.L.C-FZ and our affiliates, “this website” refers to mytruckz.com; the website and our mobile application together are the “platforms”; and “you” and “your” refers to a specific individual accessing and using the platforms and our services.  

We are a “data controller”, which means we are responsible for determining how we hold and use your personal information. 

We may update this Policy at any time and will provide you with an updated copy as soon as reasonably practical.

How do we process your personal information

We are committed to complying with applicable data protection laws in our processing of your personal information. We will:

1. Process your personal information lawfully, fairly, transparently, and securely.

2. Collect your personal information only for specific, explicit, and legitimate purposes, as explained to you at the time of collection. 

3. Ensure your personal information is not used in ways that are incompatible with these purposes.

4. Process your personal information in an adequate, relevant manner, limited to the purposes for which it was collected.

5. Keep your personal information accurate and up-to-date where necessary.

6. Retain your personal information only as long as necessary for the purposes we have informed you about, or as permitted by law. 

Data Collection and Usage

The information we may collect from you includes:

1. Personal Information: When you register on the website as a user or otherwise, update your information, take part in promotions or campaigns or contests, sign into our mobile application using your personal information or a social media account, send emails to us, send support requests, contact estate agents via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, date of birth, passport or Emirates ID, survey participation, video recordings and your interests, and any other information that you independently choose to provide to us (for example, if you send us an email or call us). 

2. Purchase information: We may collect information related to any purchases or potential purchases of our products or services that you make, including records of those transactions.

3. Website information We may collect information from your visits to and use of the website. This may include details such as your IP address, the date and time of your access, the duration of your visit, your browsing history (as recorded by the text and graphics files that make up the page), and the internet address of the website from which you directly linked to our site.

4. Financial and payment data: We may collect payment data that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, debit card), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). We may also collect information relating to payment and transaction history and billing information.

5. Other information: We may collect any other information that is relevant to enhance the quality of service we intend to provide to our users. 

How do we obtain your information?

1. We may collect your information during the course of our relationship with you and will only use your personal information in accordance with applicable data protection laws.

2. We may obtain this information from a variety of sources, including from you (for example, when you access and use the platforms, when you make an inquiry about our platforms or services, send emails or call our Customer Care team, or otherwise provide us with your personal information);

3. from advertising networks, analytics providers and search information providers.

How we use your information

We may use or process your personal information for the following purposes:

1. To provide any services that you request from us.

2. To provide you with better service, we maintain internal records and continually improve our products, services, and platforms. If you contact us via the website, email, or our call centers, we may keep a record of that correspondence or call to enhance our services and address any specific requests or complaints.

3. To communicate with you via various platforms, such as WhatsApp, SMS, phone, and email, if you have ordered, purchased, or participated in any activity on the platforms. This includes responding to any queries, requests, or comments you may have and facilitating ongoing communication with you.

4. To contact you for market research purposes.

5. To monitor communications in order to improve the services we provide to you and assess the performance and responsiveness of our employees.

6. To provide you with information about new opportunities, promotions, special offers and other information that we may feel is relevant to you.

7. To provide you and enable selected third parties to provide you, with information about goods or services that may interest you.

8. To customize or enhance your experience on our platforms and services, including via the display of adverts and direct communications you receive from us, which may be based on your activity on our platforms.

9. To process your payments or any documents that you provide via the platforms.

10. To comply with legal obligations.

On what basis we use your information

We use your personal information on the following bases:

1. Because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract.

2. Because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose); and

3. To comply with legal and regulatory obligations. 

Who do we share your information with?

 We will only disclose or transfer your personal information for the purposes set out in this notice to:

1. To business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

2. To any member of our group.

3. To any competent authorities if we are legally required to comply with a request for data.

4. To our third-party service providers. We partner with and are supported by service providers around the world. Personal information will be made available to these parties only when necessary to fulfil the services they provide to us, such as software, system, and platform support; direct marketing services; social media and communication services; cloud hosting services; advertising; data analytics; and order fulfilment and delivery. Our third-party service providers are not permitted to share or use personal information we make available to them for any other purpose other than to provide services to us.

5. If required in order to obtain professional advice.

6. If we are under a duty to disclose or share your personal information in order tocomply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; and

7. To protect our rights, property, or safety, as well as that of our affiliates, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Safeguarding Your Personal Information

Safeguarding your personal information and preventing unauthorized access is our top priority. We take all necessary steps to protect your data from unauthorized access, use, alteration, disclosure, or destruction. 

Access to your personal information is restricted to employees, agents, contractors, and other third parties with a legitimate business need to know. They will only process your personal information according to our instructions and are bound by confidentiality obligations.

If you have been provided with or have created a password for access to our services or website, it is your responsibility to keep this password confidential. Please do not share your password with anyone.

Although we strive to protect your personal information, the transmission of data over the internet is not entirely secure. While we will do our utmost to safeguard your personal information, we cannot guarantee the security of information transmitted to our website. 

Any transmission of information is done at your own risk. Once we receive your information, we will implement strict procedures and security measures to prevent unauthorized access.

Transfer of Information Outside Country

The information we collect from you may be transferred to, stored, and hosted outside the country from which you are accessing the platforms. 

It may also be transferred to countries that do not have data protection laws or where your privacy and other fundamental rights may not be as extensively protected. For example, your personal information may be processed by staff operating outside your country, working for us or one of our suppliers. 

Despite these transfers, all transmissions will remain secure and under our sole control.

We will implement appropriate measures to ensure your personal information remains protected and secure when transferred outside your home country, allowing you to exercise your rights effectively.

Retention Period

We will retain your data only for as long as necessary to respond to queries or complaints, improve the services we offer, or comply with legal obligations. 

When determining the appropriate retention periods for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of unauthorized use or disclosure, the purposes for processing the information, whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

Under certain circumstances and according to applicable data protection laws, you may have the following rights:

1. Access your data: Request a copy of the personal information we process about you.

2. Rectify your data: Request that we amend or update your personal information if it is inaccurate or incomplete.

3. Erase your data: Request that we delete your personal information if it is no longer necessary for the purposes for which it was originally collected.

4. Restrict your data: Request that we temporarily or permanently stop processing all or some of your personal data.

5. Object to the use of your data: Object at any time to our processing of your personal information, especially if based on our legitimate interests or for direct marketing purposes.

6. Data portability: Request the receipt or transmission of your personal information to another organization in a structured and machine-readable format.

7. Withdraw your consent: Withdraw your consent at any time for the use of your personal information for a particular purpose, if such use is based on your consent.

For any of the above, please email us at information@truckz.com.

Marketing preferences

To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us or by sending an email to support@truckz.com

For other marketing preferences, you can contact us via any relevant link in the marketing communication, or by sending an email to support@truckz.com

Contacting us

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard our privacy. 

If you have any questions relating to our Privacy Policy send an email to information@truckz.com.or a postal mail to the following address: 

Truck Me L.L.L-FZ

Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

+971585787757